Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Visiting Miami

When is the best time of year to visit Miami?

The most popular time to visit is between November and April when the weather is warm, breezy, and dry (70°F to 80°F).

How do I get my tickets after booking?

Your tickets are sent instantly to your email as digital vouchers. Just show the barcode on your smartphone at the entrance of the attraction or tour.

Do I need to rent a car to get around Miami?

If you are staying around South Beach or Downtown, you can easily rely on rideshares, walking, and the free Miami Trolley.

What should I wear when exploring Miami attractions?

Loose clothing and comfortable walking shoes are a must for outdoor spots like the Deering Estate or the zoo. Don’t forget your sunglasses, a hat, sunblock, and swimwear if you are heading out on a Biscayne Bay cruise or a snorkeling trip.

What happens if it rains on the day of my outdoor activity?

Many of our water cruises and outdoor spots have flexible cancellation policies for severe weather. If a rainy afternoon does pop up, it’s the perfect time to visit Miami’s incredible indoor spots like the Frost Museum of Science or the colorful Museum of Ice Cream.

Are Miami attractions family-friendly?

Miami is fantastic for all ages. Kids especially love the giant sprinkle pool at the Museum of Ice Cream, the interactive planetarium at Frost Science, and seeing the animals at Zoo Miami. For adults looking for a night out, the Big Bus Night Tour or a Sunset Cruise offers a great vibe.